Need assistance with questions, account-related matters, technical problems or general feedback? Our support team is available through live chat, email and phone to help with logins, KYC queries, deposits and site issues. Start a quick chat for urgent problems or send an email for account, payments or privacy enquiries. Account security or privacy queries are handled via dedicated channels. Use the contact options below to reach the team - we’ll respond with practical, timely guidance and clear next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email for logins, KYC, site issues) |
| General enquiries | [email protected] (payments, billing and account queries) |
| Affiliate enquiries | [email protected] (partner programme, terms & rates) |
| Phone | +64 9 379 4821 (Auckland office) |
| Working hours | Mon-Fri, 09:00-18:00 |
Contact by email
Email is the preferred contact method for detailed requests, account issues or cases that require documents or explanations. Please include a clear subject line, your account username and up-to-date contact details to avoid delays. Attach any relevant files and describe the issue concisely so our support team can process your request promptly.
Submit your enquiry
Response Time
Support inquiries are usually handled promptly - most inquiries are answered within one business day. Live chat is available for immediate help, while email requests can take longer to process. Complex issues or KYC queries may require additional time depending on their nature; we'll keep you informed and aim to resolve these as quickly as possible.
Feedback
Got feedback, suggestions or ideas to improve the site? Tell us via the feedback form, live chat or email. All input is reviewed carefully and used to improve our service and user experience, from bonuses and payments to mobile performance. Your comments help shape updates and fixes - thanks for helping us make the site better.